Cancellation & Refund Policy

Last updated: October 2026

This policy explains what happens to your consultation fee if you cancel or miss an appointment booked through this website, and how refunds are processed.

1. Cancelling an appointment

You can cancel an appointment yourself from "My Appointments" in your patient account, or by calling the clinic. There is no separate cancellation fee — the 24-hour cut-off above only determines whether the consultation fee itself is eligible to be refunded.

2. Requesting your refund

Cancelling an appointment does not, by itself, move money — for an eligible cancellation, please also submit a refund request from "My Payments" in your patient account (or ask the counter staff to do this for you). Our team reviews and processes refund requests promptly; you'll be notified once yours has been processed.

3. Follow-up appointments

A follow-up visit booked within 15 days of a previous consultation with the same doctor does not carry a consultation fee in the first place, so there is nothing to refund if such a follow-up is cancelled.

4. Rescheduling

If you'd rather move your appointment to a different date or time instead of cancelling, you can reschedule directly from your patient account (or by contacting the clinic) without needing a refund at all — your existing payment simply carries over to the new slot.

5. How refunds are processed

Once approved, refunds are issued to the original payment method used at checkout (card, UPI, net-banking or wallet, via Cashfree), or handled directly at the counter for in-person "Pay at Counter" payments. Online refunds are typically credited back within 5–7 working days after approval, depending on your bank or payment provider's own processing time — this part is outside our direct control once Cashfree has initiated it.

6. Payment errors

If you were charged more than once for the same appointment, or a payment failed but was still deducted from your account, please contact us with your appointment/transaction details and we will investigate and refund any duplicate or failed charge.

7. Shipping & delivery

This website provides appointment booking and payment for in-person medical consultations — no physical goods are sold or shipped, so shipping and delivery timelines do not apply.